FAQ


Entering a Prize Draw

Why do you need to register?

Registering for Prizeo makes it easier for you to use the site in the future. Your details will be securely stored and you will not need to re-enter them. In your profile you can track campaigns you have entered and edit your account details. By submitting your email address, you can elect to receive our monthly digest of active sweepstakes. You may also opt out if you do not want to receive it.

Are there age restrictions for entrants?

Yes. Age restrictions will vary between 13+, 16+, 18+, and 21+, depending on the nature of the particular campaign. Winners younger than the age of majority in his/her place of residence must be accompanied by a parent or adult guardian. See the official rules for each sweepstakes for details and restrictions.

How can users pay for voluntary donations?

Major credit and debit cards are accepted. Please note that due to high network charges, text entries may be subject to an additional fee so that your charity doesn't suffer. Any additional charges will be clearly described on the payment page.

Do I have to pay to enter Prizeo Campaigns?

No. Prizeo operates a “no purchase/donation necessary” policy. Users can enter campaigns without donating by filling out a free entry form available through each sweepstakes' campaign page. Donating will not increase your chances of winning. Each properly submitted free entry form typically provides 100 entries, which is the same amount of entries a user would receive for a $10 donation, and users can submit more than one free entry form. Full details can be found in the campaign-specific terms and conditions.

How do winners know if they have won a prize?

Winners will be notified by email shortly after the campaign entry period closes. They must then accept the prize by the deadline indicated in the email, and have their eligibility to win confirmed, in order to be named the winner.

Is payment secure on the Prizeo site?

We provide a highly secure, robust, and reliable third party payment processing service. Upon entry to a campaign, entrants’ payment details are transmitted to Prizeo's payments partner, Stripe. Stripe's systems are Level 1 PCI Compliant ensuring the highest level of security and compliance. www.stripe.com.

What is Prizeo's refund policy?

All donations made through Prizeo are final and nonrefundable.

Donating a Prize

Can I donate a prize for a Prizeo campaign?

If you are a charity, company, or celebrity, we'd love to hear your prize ideas. If you are a charity, please email charity@prizeo.com. If you are a company, please email corporate@prizeo.com. If you represent a celebrity, please email celebrity@prizeo.com.

The Prize Draw

How is the winner chosen?

When you enter a sweepstakes by donating or by free entry, you will receive entries that will be displayed in your Prizeo account after activation. The winner will be selected by our random number generator software once all entries for the competition have been entered and the entry period has closed.

What is the probability of winning?

The probability of winning the sweepstakes prize depends on how many people enter a particular sweepstakes. Each entry is equivalent to one chance at winning, so the probability of winning the sweepstakes prize (assuming only one prize is offered) will be the number one divided by the number of entries for that particular sweepstakes. For example, if there are 100 entries for a particular campaign, each entry has a 1 in 100 chance of winning. If you obtain multiple entries then your chances of winning increase. In addition, your chances of winning the sweepstakes prize will increase if more than one winner is selected for a sweepstakes prize.

How many people win each prize experience?

This depends on the official rules for each sweepstakes. Each campaign page will specify the sweepstakes prizes and number of prizes to be awarded. Usually there is just one sweepstakes prize awarded, but in some cases there are multiple prizes. The winner(s) will usually be allowed to bring at one guest. These details and many others are explained clearly in the Official Rules of each sweepstakes.

Are travel and accommodation included in the Prizeo experience?

Some sweepstakes include air and/or ground transportation and/or accommodation for the winners, but not all. Please check the Official Rules of the specific sweepstakes you are interested in for full details.

How much of the campaign revenue goes to the charity?

Prizeo takes a fee of 20% of the net proceeds for each Prizeo campaign.

My Account

How does Prizeo keep my payment information safe and secure?

The security of your information and transactions is one of our highest priorities. Prizeo automatically encrypts your confidential information in transit using the Secure Sockets Layer protocol (SSL) with an encryption key length of 256 bits (the highest level commercially available). Our servers sit behind an electronic firewall and are never directly connected to the Internet, so your private information stays private.

How can I change my account settings (such as my profile name, password, email address, and email notifications)?

You can change all of your settings on your profile page on www.prizeo.com.

How can I log in using my Facebook or Twitter account?

Prizeo users can log in using Facebook Connect or Twitter Connect.

What is Facebook Connect?

Facebook Connect is a quick and secure way to create an account with Prizeo. With your Facebook Connect you can easily enter, share and post comments on campaigns.

What is Twitter Connect?

Twitter Connect is similar to Facebook Connect. It is a quick and secure way to create an account on Prizeo. With your Twitter Connect account, you can easily enter, share and post comments on campaigns and tweet directly from our site.

What should I do if I'm having problems with the site?

Email us at help@prizeo.com and let us know what's wrong.

Prizeo Features

How do the "referrals" work?

For certain campaigns, once the entry process is complete and you are taken to the “Thank You” page, you will be given a unique referral link. There are several easy ways to share this link with your friends. If they click on your link and enter the campaign, you will receive additional entries. Note: If your friends don't enter through your unique link, you will not gain additional entries.

Can I suggest future prizes?

Yes, please! Send prize ideas to support@prizeo.com and we will try our hardest to source them for you!