Terms and conditions

General Terms and Conditions

Any person or entity ("User") visiting, using or otherwise accessing the site at www.prizeo.com (“Site”) or any information contained in the site agrees to and is bound by the following terms and conditions of this visitor agreement ("Agreement"):


  1. Contracting parties. When you register with the Site, you are contracting with Prizeo Limited, a company registered in England with its registered office at 55 Drury Lane, London WC2B 5RZ. Prizeo Limited is referred to in these terms and conditions as "we", "us", "our" or Prizeo. Please note that you must be aged 13 and over to register with the Site and further age restrictions may apply to certain Prize Draws in some cases. In most cases, winners aged under 18 must be accompanied by a parent or guardian to receive the prize experience. Prizeo reserves the right to verify the eligibility of all participants. By entering any Prize Draw, you consent to filming and/or photography of the prize and/or your participation in related events and you grant us permission to use and reproduce the photographs and/or footage throughout the world for any purpose in any media including without limitation use (in full or edited or amalgamated form) online and/or television broadcast television.
  2. Passwords. You agree: to keep your password secure and confidential and to not allow anyone else to use your email address or password to access the Site; to not do anything which would assist anyone who is not a registered User to gain access to any secured area of the Site; and, to not create additional registration accounts for the purpose of abusing the functionality of the Site, or other users, or to seek to pass yourself off as another User. If you think someone else has obtained your account details, you must let us know immediately via email to accounts@prizeo.com and we will close your account as quickly as possible. You agree that you will be responsible to Prizeo and to others for all activity that occurs under your registration account.
  3. Your Personal Information. You agree to provide only true, accurate and complete information to us and/or the Site. Any personal information provided by Users will be treated with appropriate care and security in accordance with our Privacy Policy..
  4. Site Content. This Site is intended only for the purposes specified on the Site, and use of the Site and/or all content contained within the Site (Content) is entirely at your own risk. Please note, whilst we endeavour to provide accurate and up-to-date information, the Content may not be wholly accurate or up-to-date and is subject to change, sometimes at short notice. All Content is provided without any representations or warranties of any kind (implied or express) to the fullest extent permitted by applicable law. Please note that Prizeo does not represent or warrant that the Site or the Content will be accurate, up-to-date, complete or free of defects, including without limitation viruses or other harmful elements. Certain Content may become temporarily unavailable due to outages or other problems.
  5. Ownership of Content. Prizeo, unless otherwise stated herein, owns or controls all relevant intellectual property rights in the Site and the Content. You may not publish, distribute, extract, re-utilise, or reproduce any part of the Site or Content in any form (including storing it in any medium) other than as expressly allowed herein or as permitted on the Site or under UK or local law. The Site and the Content are for your personal, non-commercial use only, and are not for re-distribution, transfer, assignment or sublicense or for any commercial or partly-commercial re-sale or other use.
  6. Objectionable Material. If you encounter or become aware of any objectionable or infringing or unlawful content posted anywhere on the Site, please immediately report such material (and the specific page on which it is found) to reportabuse@prizeo.com.
  7. Your Use of the Site and the Content. You agree not to use the Site or any of the Content for the solicitation of business or in connection with a commercial enterprise, not to solicit, for commercial purposes any other users with respect to their submitted material, and not to access any Content on the Site for any reason other than your personal, non-commercial use solely via the normal functionality of the Site.
  8. Submitting Material. If you upload any material to the Site (including, without limitation, written comments) you hereby grant to us a worldwide, non-exclusive licence to use that material in any media and, specifically, to make that material available via the Site and other third-party platforms, media channels and/or distribution or performance methods. You further agree to waive your moral rights for the purposes of this licence. We reserve the right to cut, edit, crop or arrange your material as necessary for purposes related to the Site, and to remove the material at any time.
  9. Prize Draws. Prizeo runs certain Prize Draws from time to time via the Site. This Agreement, and where relevant any specific Prize Draw, is void where prohibited. The Prize Draws are not open to entry by Prizeo employees or members of their immediate family. Rules for entry to each Prize Draw are posted on the Site on the relevant webpage ("Prize Rules") and may vary for each Prize Draw. By entering a Prize Draw, you hereby warrant that all information submitted is true, current and complete. Any Entrant who has supplied incomplete, inaccurate or fraudulent information may be automatically disqualified. We reserve the right to disqualify you if we have reasonable grounds to believe you have breached any of these terms and conditions.
  10. No Purchase Necessary. No purchase is necessary to enter a Prize Draw, though you may make a donation at the time of entry using any of our approved debit or credit cards or one of our approved payment providers. All amounts should be stated in the currencies users are permitted to pay in depending on where they are entering. Please note that making a donation will not increase your chances of winning. Alternatively, you may also enter a Prize Draw by completing and posting the free entry form which can be found in the Official Rules of each Prize Draw. Please send only copy documents as originals cannot be returned. Entries sent by post must be received by Prizeo before the closing date and at the address specified in the Prize Rules. It is the responsibility of the Entrant to ensure postal address information and postage is correct. Entries must not be sent through agents, third parties or otherwise on the Entrant's behalf unless otherwise provided in the Prize Rules. Any entries which are above the maximum number of entries for the relevant method of entry, or which are incomplete or received after applicable deadline, will not be valid. Bulk entries are void and cannot be accepted.
  11. Entering a Prize Draw and Making a Donation. To enter a Prize Draw, follow the instructions posted in the relevant Prize Rules for that Prize Draw within the Site. When the deadline or maximum number of entries is reached, the Prize Draw will close. You may enter as many times as you like, though we reserve the right in our absolute discretion to restrict the number of such entries in which you may participate or win. In respect of any specific Prize Draw, we may set a target for the minimum number of entries which must be reached by the relevant date for that specific Prize Draw. If any such threshold is not reached by a certain date then that Prize Draw may not be held and donations for such Prize Draw will be refunded on request (see the relevant pages of the Site for posted dates and deadlines). Prizeo reserves the right to change, suspend or cancel any Prize Draw without specifying reasons and to change these terms and conditions by notice on the Site (effective from the date and time of posting).
  12. Prizes. Prizeo reserves the right to substitute a payment of a reasonable amount of cash in lieu of any prize. Results of each Prize Draw will be posted on the Site following the closing date of the relevant Prize Draw. Winners may be required to confirm their identity by sending a certified copy of their passport before any prize will be paid or delivered. Winners must also provide a personal photograph and grant us the right to use their name and likeness for promotional purposes.
  13. Winning a Prize Draw. Winners will be determined for most Prize Draws by use of a random number generator and in any case in accordance with the Prize Rules of the relevant Prize Draw. Prizeo's determinations will be final in each case and no correspondence will be entered into. Winner(s) of each Prize Draw will be notified by email after the closing of the relevant Prize Draw, at which point a contract to obtain the relevant prizes(s)/product(s) shall be formed (and shall include the terms made available via the Site for the relevant Prize Draw and any further terms reasonably determined by Prizeo and notified to Users in accordance with this Agreement). Where further information is requested, the winner shall have thirty (30) days (or other date as set out in the applicable Prize Rules) to respond in full to the notification email or an alternative winner may be chosen or short-listed. Failure to claim any prize within the stated period, or in the manner specified, may result in disqualification or selection of an alternate winner. Prizeo shall not be liable if any such prize(s) cannot be accepted by a winner for any reason. Where applicable, each winner must on request provide full names and contact details for the winner's guest(s), who in each case are subject to successful carrying out of identity checks (and, for the avoidance of doubt, Prizeo reserves the right to disqualify any proposed guest in Prizeo's sole discretion).
  14. Prize Fulfilment. Where the prize necessitates travel and/or attending an event on a specified date, the winner must be available on such date(s) and alternative dates are unlikely to be available. Should a prize become unavailable before or after the relevant Prize Draw has ended, such prize may be withdrawn or changed. In such case, Entrants will be notified to have funds credited back to their accounts or we may substitute a cash prize. All goods and/or services won in any Prize Draw are non-negotiable and non-refundable and have a cash value of no more than the sum posted on the relevant page of the Site (if any) or as determined by Prizeo in its reasonable discretion. Prizeo reserves the right at any time to substitute any such rights or goods with different rights or goods of similar and/or reasonable value. The rights and/or good(s) on offer shall be awarded by Prizeo subject to availability. Please note that (where applicable) all taxes and insurances and/or other expenses are the sole responsibility of the winner(s). The terms and conditions of any related third-party supplier or suppliers may apply and must be accepted by the winner. Where applicable, prizes will include regular/economy travel only from within the relevant country to the location of the prize.
  15. Refunds and Credits. If any donation or other paid amount is not accepted or honoured, a returned payment fee will be charged to you to cover our administrative costs. If necessary, we reserve the right to block access to your account and/or to withhold any outstanding deliveries until payment in full of all applicable invoices is received.
  16. Termination of this Agreement. Prizeo may at any time terminate this legal Agreement if, in our sole discretion, we believe that you may have breached (or acted in a manner indicating that you do not intend to or are unable to comply with) any term herein, or if we are legally required to do so by law, or if continuation is likely to be no longer commercially viable.
  17. Trade Marks. The brands, products and service names used or appearing within the Site (including, without limitation, "Prizeo") are the trade marks or trade names of Prizeo or its trading partners unless otherwise stated. You may not distribute products or offer services under or by reference to or otherwise use or reproduce any such trade marks, trade names or taglines without the prior written permission of Prizeo.
  18. Hacking. You agree and undertake not to attempt to damage, deny service to, hack, crack, reverse-engineer, or otherwise interfere (collectively, "Interfere") with the Site in any manner. If you in any way Interfere with the Site, you agree to pay all damages incurred by Prizeo. Prizeo will cooperate with the authorities in prosecuting any User who Interferes with the Site or otherwise attempts to defraud Prizeo or any other parties through User's use of the Site or services provided via the Site. Prizeo reserves the right to deny any or all access or service to any User for any reason, at any time, at our sole discretion. User agrees that we may block User's IP address or addresses at any time, and at our sole discretion to disallow User's continued use of the Site. We reserve the right to take any action we may deem appropriate in our sole discretion with respect to violations or enforcement of the terms of this Agreement, and we expressly reserve all rights and remedies available to us at law or in equity.
  19. Liability. User agrees that the liability of Prizeo to User under this Agreement shall be limited to the amount User has actually paid to Prizeo for its products or services during the three (3) months immediately prior to the notification to us of any claim you may make. Except as set out herein, Prizeo shall not be liable for any indirect or consequential loss of any kind in contract, tort or otherwise arising out of your use of this Site or in relation to the goods and/or services that we provide. Nothing in this Agreement shall operate to limit or exclude liability for death or personal injury caused by negligence of Prizeo.
  20. Disclaimer. All services and contents of the Site are provided without any representations or warranties of any kind, either implied or express, to the fullest extent permitted by applicable laws. In addition, we do not represent or warrant that the Site or its contents will be free of defects, including without limitation viruses or other harmful elements. You agree and accept that Prizeo shall not be liable for any change, suspension or interruption to the Site or the Service and you agree and accept that you shall not have the right to receive any refund unless the Site is closed and unavailable for a continuous period of more than twelve months. Prizeo provides no warranty regarding continuous access to the Site or the services, as operations of the Site may be interfered with by numerous factors outside of our control. In the event of any technical problem affecting the Site and/or any Prize Draw, the timers for any or all Prize Draw(s) may be paused at our discretion until the problem has been resolved and such Prize Draw(s) shall continue from the interrupted point (or re-start from the beginning) as soon as possible thereafter
  21. Indemnity. User agrees to indemnify Prizeo for any loss or damage that may be incurred by Prizeo, including without limitation legal fees, arising from any breach by User of any warranty herein or User's misuse of any material or information obtained through the Site. User further undertakes to indemnify Prizeo for all loss or damage incurred by Prizeo in relation to any third party claim against Prizeo for infringement of intellectual property rights arising in relation to any unauthorised or improper use of the Site or Content by you.
  22. No Partnership. Your use of the Site and/or its content creates no partnership, client, fiduciary or other professional relationship.
  23. Entire Agreement. This Agreement constitutes the entire agreement between the parties on the subject matter hereof. There are no understandings, agreements, or representations, oral or written, not specified herein regarding this Agreement.
  24. Severance. If any part, term, or provision of this Agreement shall be held by a court of competent jurisdiction to be illegal, unenforceable, or in conflict with any relevant law, the remaining portions or provisions shall still remain valid and continue in full force and effect.
  25. No Waiver. No waiver, express or implied, by either party of any term or condition or of any breach by the other of any of the provisions of this Agreement shall operate as a waiver of any breach of the same or any other provision of this Agreement.
  26. Variation. This Agreement may be varied from time to time by our posting new terms on the Site, and any such amendment will be applicable to all Users from the date and time such revised terms have been posted on the Site. User's continued use of the Site or services constitutes agreement with and acceptance of any such amendment or other changes.
  27. Law and Jurisdiction. This Agreement shall be governed by and will be construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the English Courts.