Frequently asked questions

Frequently asked questions


Entering a Prize Draw

Why do entrants need to register?

Registering for Prizeo makes it easier for you to use the site in the future. Once entered, your details will be securely stored and you will not need to enter them again. When signed in, you can view your profile at any time to track the prize draws that you have entered, or to edit any of your account details. By submitting your email address it also means you will receive our newsletter, which will keep you up-to-date with prize draws that might interest you, and other news. There is an option for you to opt out of this if you do not want to receive it.

Are there age restrictions for entrants?

Yes. Age restrictions will vary between 13+, 16+ and 18+ depending on the nature of the particular prize draw. An adult guardian must accompany any winner under the age of 16 to the prize experience.

How can users pay for entries?

All major credit and debit cards are accepted, as well as a text-to-enter option. Please note that due to high network charges, text entries may be subject to an additional fee so that your charity doesn't suffer. Any additional charges will be clearly signposted on the payment page.

Do I have to pay to enter Prizeo prize draws?

No. Prizeo operates a ‘no purchase necessary’ policy. Users can enter prize draws without donating by filling a free entry form and posting it to: Prizeo Ltd, First Floor, 55 Drury Lane, London WC2B 5RZ. Donating will not increase your chances of winning. Entries sent by post must be received at the relevant postal address specified for entries by the closing date and time for receipt of entries. It is the responsibility of the entrant to ensure correct and sufficient postage is paid. Bulk entries are void and cannot be accepted. Further details can be found in the prize-specific terms and conditions.

Are chance purchases eligible for Gift Aid?

No. Unfortunately, entries purchased for prize draws are not eligible for Gift Aid.

How do winners know if they have won a prize?

Winners will be notified by email and online within 48 hours that they have been successful.

Is payment secure on the Prizeo site?

We provide a 100%% secure, robust and reliable payment processing service. Upon entry to a prize draw, entrants’ payment details are transmitted to Prizeos payments partner, Worldpay. Worldpays systems are Level 1 PCI Compliant ensuring the highest level of security and compliance. www.worldpay.com.

The prize draw

How is the winner chosen?

When you enter a draw you will receive entries which will be displayed in your Prizeo account after activation. The winner will be selected by our Random Number Generator software once all entries for the competition have been entered.

What is the probability of winning?

The probability of winning a prize draw can differ dramatically depending on how many people enter a particular prize draw. Each entry is equivalent to one chance at winning, and so the probability of winning a prize draw (assuming only one prize is being offered) will be one divided by the number of entries sold and distributed for that particular prize draw. For example, if there are 100 entries sold and distributed for a particular prize draw, each entry has a 1 in 100 chance of winning. If you obtain multiple entries then your chances of winning increase. In addition, if more than one winner is selected for a main prize then your chances of winning the prize will increase.

How many people win each prize experience?

This depends on the experience, and each prize page will specify. Usually there is just one winner, but in some cases there are multiple winners. The winner(s) will usually be allowed to bring at least one guest. These details and many others are explained clearly on the prize’s specific page.

Is travel and accommodation included in the Prizeo experience?

Travel from anywhere in the UK is always provided for Prizeo winners. Some prize draws will include accommodation for the winners, but not all. Please check the prize page of the specific prize draw you are interested in.

Are Prizeo prize draws considered ‘gambling’?

No. Prizeo prize draws fall under the category of “free competitions”. A “free competition” is a prize draw for which a free and convenient method of entry is offered (in Prizeo's case, a free postal route).

How much of the prize draw revenue goes to the charity?

To cover some of our operating costs, Prizeo takes a standard fee of 10% of the net proceeds for each prize draw (ie. after transaction costs have been deducted). So if the credit card processing fee of your entry purchase amounts to 3%, then the remaining 97% will be split 90:10 between the charity and Prizeo, so that the charity will receive 87.3% of the money generated from your entry, and Prizeo will receive 9.7%.

What services are provided?

Prizeo manages all aspects of the prize draw process, including credit and debit card and text-to-enter payment options, unlimited transactions, legalities, data handling, accounting, and prize fulfilment. Prizeo also provides a range of services to prize donors, including prize development, prize promotion (marketing and PR), copywriting, graphic design and fully-integrated social features.

Donating a Prize

Can I donate a prize for a Prizeo prize draw?

If you are a charity, company or celebrity, we’d love to hear your prize ideas. If you are a company please e-mail corporate@prizeo.com. If you represent a celebrity please e-mail celebrity@prizeo.com. If you are a charity, please e-mail charity@prizeo.com. Due to limited capacity on the Prizeo site, we regret that we won’t be able to accept all prize offers and requests at this moment in time.

Prizeo Features

What is “Pick A Friend”?

After entering the prize draw, you will have the option to pick (via Facebook, Twitter or email) which friend(s) you will bring with you to the prize experience if you win. You will have the option to skip this feature if you would rather not choose someone at this stage, and prize winners are under no legal obligation to bring the friends they "picked" to the prize experience. For certain prize draws, as a bonus for using the Pick A Friend feature we will grant you referral points for every friend you pick.

I want to win more prizes, how do the "referrals" work?

For certain prize draws, once the entry process is complete, you will be given a unique referral link when you are taken through to the Thank You page. There are several easy ways to share this link with your friends and whenever any of them clicks on your link and enters the prize you will be rewarded a referral point. The people who refer the most friends will win all the other amazing celebrity prizes on offer. On the prize page you'll see a tab for the Leaderboard where you can tracks how many referrals you have. NB: If your friends don't enter through your unique link you will not gain the referral point and we can't accept responsibility for this.

Can I suggest future prizes?

Yes please. Send prize ideas to ideas@prizeo.com and we will try our hardest to source them for you!

My Account

How does Prizeo keep my payment information safe and secure?

The security of your information, transactions is one of our highest priorities at Prizeo.

Prizeo automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 256 bits (the highest level commercially available).

Once your information reaches us, it resides on a server that is heavily secured and in an undisclosed location. Our servers sit behind an electronic firewall and are never directly connected to the internet, so your private information stays private.

How can I change my account settings (such as my profile name, password, email address, and email notifications)?

In your profile page you will have the ability to change all of your settings by pressing the settings tab.

How can I log in using my Facebook or Twitter account?

Yes. Prizeo users can log in using Facebook Connect or Twitter Connect.

What is Facebook Connect?

Facebook Connect is a quick and secure way to create an account with Prizeo. With your Facebook connect you can easily enter prize draws, post comments, and "Pick a Friend".

What is Twitter Connect?

Twitter Connect is similar to Facebook connect. It is a quick and secure way to create an account on Prizeo and enter prize draws, tweet directly from our site, and "Pick a Friend".

What should I do if I’m having problems with the site?

Email us at help@prizeo.com and let us know what's wrong.